Refund Policy

At STUF. By Chels, we take immense pride in crafting your custom items. Each product we create is designed to meet your unique preferences and requirements. We are committed to ensuring your complete satisfaction with your purchase.

No Refunds

Due to the personalized and custom nature of our products, we do not cancel or offer refunds on any orders unless it was not design to your specifications as discussed, or we have made a mistake in our order.

Quality Assurance

We understand that there may be circumstances where you may encounter issues with your order, such as manufacturing defects or shipping damage. In such cases, we are more than happy to address any concerns you may have. Our commitment to your satisfaction means that we will work diligently to resolve any issues promptly.

Cancellations

We understand that circumstances may change, and you may need to cancel your order before it enters the production process. If you wish to cancel your order, please contact us as soon as possible. Cancellation requests will be considered on a case-by-case basis, and we will do our best to accommodate your request if it is feasible.

Changes to Your Order

If you need to make changes to your order, please contact us promptly. We will assess the requested changes and accommodate them if they are feasible without compromising the quality of your custom item.

We appreciate your understanding of our no-refund policy, which enables us to continue delivering high-quality service and products. Your satisfaction is our top priority, and we look forward to serving you with the utmost care and attention to detail.

Contact Us

If you encounter any problems with your order, please do not hesitate to get in touch with us here

We are ready to assist you and guide you through the resolution process.

Thank you for choosing STUF. By Chels